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VassalCleaning

Cleaner Handbook

Read it top to bottom once, before your first job. On a job, The rooms is the part you work from.

The rooms

Steps 5–8

01

Welcome to Vassal

Welcome. We're glad you're here. This one page is the whole job: what it pays, what you bring, what a finished clean looks like, and where the lines are. There is nothing else you are measured on.

You are your own boss here. You're an independent contractor. You choose which jobs you take, you work your own hours, and you can clean for anyone else you like.

Our side: we find the work, price it, handle the customer, and pay you a flat rate per job that you see before you accept. Your side: clean to the standard on this page and tell us the moment something is wrong.

Before your first job

  1. 1

    Sign the agreement

    We text you a private link. It is the 1099 contractor agreement. Read it before you sign it.

  2. 2

    Send your W-9

    A second private link, which only appears once the agreement is signed. Filed once, never asked for again. You never email us a Social Security number.

  3. 3

    Send your certificate of insurance

    Its own link, and the same one you reuse whenever your policy renews. No cover yet? Tell us before you accept a job and we will talk it through.

  4. 4

    We onboard you onto the scheduling app

    We create your account, the app emails you an invite, and we walk you through it on a call, including setting your hours. The whole procedure is below. That is the last step before work reaches you.

02

The scheduling app

One app runs every job. Turn notifications on and set your hours: that is how work reaches you.

  1. 1

    Set your hours

    Customers can only book the times you have open. Days off: Request time off.

    Manage AvailabilityChange AvailabilityDefault availability

    • Mon9–3
    • Tue9–3
    • Wedoff
    • Thu9–5
    • Fri9–5
    • Sat8–12
    • Sunoff
  2. 2

    A new job buzzes your phone

    Pay, time and area, before you decide. Missed it? Open jobs wait in the menu.

    Unassigned Bookings

  3. 3

    First to accept gets it

    Check it fits your day. Pass on any job, no penalty.

  4. 4

    Read the job notes

    Address, extras and the door code. Before you drive.

  5. 5

    Clock in at the door

    Not in the car. It only proves you were there.

  6. 6

    Work the checklist

    Built from the booking. Room by room.

  7. 7

    Photos in the checklist

    Before and after, every room, same doorway.

  8. 8

    Clock out, get paid

    Pay goes out after every job. Your bank, under Profile.

03

The deal

Four terms. They do not change job to job.

  • Your jobs, your call

    First to accept gets the job. No quota. No penalty for passing on one.

  • Flat dollars per job

    Rate shown before you accept. It does not change after. Extras on a booking add to it.

  • Paid after every job

    Your pay is sent as soon as you clock out and your photos are in. There is no weekly payday to wait for. It usually reaches your bank 3 to 4 business days after the clean.

  • Problems: text (786) 746-6533

    Same day.

04

What a job pays

Build a job you would take. Add-ons and square footage raise both the rate and the scheduled time.

What a job pays

Bedrooms

2

Bathrooms

2

Square feet

1–999

Add-ons the customer bought — these pay too

You earn

$91.50

2h 50m scheduled

repeat customers pay less — your rate is unchanged

05

What you bring

You supply everything. Nothing is kept or provided on site unless the booking notes say so.

Every job

16

In the car before you leave. No job is done without these.

Check the booking

6

Only for some jobs. The booking tells you which.

Worth having

6

Not required, not chased. They make some jobs much faster.

06

Every job — the same twelve steps

Arrival to departure, in three parts. Steps 5–8 are the four rooms — the checklist for each is in The rooms.

Arrive

1–4

Clean the four rooms

5–8

Finish

9–12

The photo rules — they protect you

  • 01Doorway, same angle, every time. Upload inside the step you are on. The customer sees the photos.
  • 02Damage photographed at arrival (step 4) is on record as already there. Without that photo, nothing shows it was there before you were.
  • 03Check your uploads before you drive away. A photo that did not upload shows on the photo task. That is usually bad signal. Add it again after the checklist.
  • 04Clock-out opens when the checklist is complete. The app sometimes clocks you out first. Finish the checklist anyway. Your pay needs it.
07

The rooms — every service, every time

Steps 5–8. Work one room to the end before starting the next, and photograph it before you move on.

08

What each service adds

Each one is the one before it, plus more. The four rooms above are in all three.

  1. Standard clean

    2h 15mthe core clean

    The maintenance clean. Everything visible and everything touched.

  2. Deep clean

    3h 36m+8 more

    Everything in a standard clean, plus the things a standard clean does not do.

    • Inside cabinets and drawers, where they're empty
    • Baseboards and door frames, wiped by hand
    • Window sills and tracks
    • Lights and ceiling fans you can reach
    • Vents and the cover over the stove fan
    • Behind and under appliances that move
    • Grout scrubbed, kitchen and bathrooms
    • Blinds dusted. Do not wash them one blind at a time.

    We don't unpack cabinets. Full ones are left alone, and we'll tell you which.

  3. Move-in / move-out

    4h 36m+5 more

    A deep clean in an empty home, plus what the landlord checks.

    • Inside every cabinet, drawer and closet, full ones too
    • Inside the fridge
    • Inside the oven
    • The dishwasher filter
    • Marks on walls that come off without taking the paint

    Inside the oven and fridge are included. Landlords check both, so we don't sell them separately here.

09

The extras — sold on top of a service

What you earn when one is booked. Each means the customer can buy several — check the count; you are paid for every one.

  • Inside the oven

    +$17.50each

    Already included on a move-in / move-out — not sold, and not paid, there.

  • Inside the fridge

    +$17.50each

    Already included on a move-in / move-out — not sold, and not paid, there.

  • Interior windows

    +$22.50

  • Laundry

    (per load)

    +$12.50each

  • Restock paper goods

    (the customer supplies them)

    +$10

  • Heavy pet hair

    +$12.50

  • Dishes

    (sink load, washed and put away)

    +$12.50

    • Everything in and around the sink washed, by hand or loaded into the dishwasher
    • Clean dishes already in the dishwasher put away first, so there is somewhere to load
    • Sink, drain and the counter around it wiped down after
    • A sink load. Cabinets are not unpacked and a full kitchen is not a 20-minute job

You clean outside, behind and under things. Inside a fridge, oven or cabinet is extra work. Only do it when the booking says so.

  • 01Only do an extra when it is on the booking. Each extra pays you more. Do one for free and nobody gets paid, not even you. Text us and we add it.
  • 02Move-outs are inspected and a deposit depends on the result. Inside the oven and fridge are included on every move-out. Do them even when the booking does not list them.
  • 03Is the booking wrong? Wrong size, very dirty, or an extra is missing? Text us before you start and we fix it. You never pay for our mistake.
  • 04Re-Clean: free return visit. Fix what the job note names first and photograph it, then re-check the rest.
10

The lines

  • Never

    The customer wants to pay you, asks a price, or complains

    Instead

    Text us. We deal with the money.

  • Never

    The customer asks for something not on the booking

    Instead

    Text us before you start it.

  • Never

    The home is not safe to work in

    Instead

    Stop and text us.

  • Never

    A ladder taller than two steps · roofs, gutters, outside walls · moving heavy furniture alone · blood or body fluids, mold, insects

    Instead

    Leave it and write it on the task.

Four things we can't work around.

Everything else we sort out together. Tell us early and it gets handled.

  1. 01Photos not taken
  2. 02A problem kept from us
  3. 03Not turning up, with no message
  4. 04Taking a Vassal customer privately
Questions? Call or text (786) 746-6533 before starting.CallText

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