Cleaner Handbook

Read it top to bottom once, before your first job. On a job, The rooms is the part you work from.

Version 2026-08-v13 · vassal.llc/handbook

Welcome to Vassal

Welcome — we're glad you're here. This one page is the whole job: what it pays, what you bring, what a finished clean looks like, and where the lines are. There is nothing else you are measured on.

You are your own boss here. You're an independent contractor — you choose which jobs you take, you work your own hours, and you can clean for anyone else you like.

Our side: we find the work, price it, handle the customer, and pay you a flat rate per job that you see before you accept. Your side: clean to the standard on this page and tell us the moment something is wrong.

Before your first job

1
Sign the agreement
We text you a private link. It is the 1099 contractor agreement — read it before you sign it.
2
Send your W-9
A second private link, which only appears once the agreement is signed. Filed once, never asked for again. You never email us a Social Security number.
3
Send your certificate of insurance
Its own link, and the same one you reuse whenever your policy renews. No cover yet? Tell us before you accept a job — it is a conversation, not a no.
4
We onboard you onto the scheduling app
We create your account, the app emails you an invite, and we walk you through it on a call — the whole procedure is below. That is the last step before work reaches you.

The scheduling app

One app on your phone runs the whole job — the offer, the address, the clock, the checklist, the photos and your pay. Download it when the invite email arrives and turn notifications on: that is how work reaches you. The whole procedure, start to finish, is below.

1
A job is offered to you
You get a notification. Nothing is assigned to you without your say-so.
2
You accept or decline
Decline as many as you like — there is no quota and no penalty. Once you accept, a customer is expecting you.
3
The job tells you everything
Address, time window, what was booked, which extras were paid for, and the access notes. Read the notes before you drive.
4
You clock in at the property
On arrival, not on the way. The app records where you clocked in — only to confirm the job was attended, never to follow you between jobs.
5
The checklist is already there
It is built from the booking, so it already matches what the customer paid for. Work it room by room.
6
Photos upload inside the checklist
Before and after, every room, from the same doorway. The customer sees them. Check they uploaded before you drive away.
7
You clock out
Clock-out is blocked until the checklist is finished. That is deliberate — a finished checklist is what releases your pay.
8
Your pay lives there too
You connect your own bank through the app, under Profile — we never see or hold your banking details. Every job you have been paid for is listed there, and payouts go out every Friday.

The deal

Four terms. They do not change job to job.

Your jobs, your call

No quota. No penalty for declining a job.

Flat dollars per job

Rate shown before you accept. It does not change after. Extras on a booking add to it.

Paid every Friday

Every job you finish and upload is in that Friday's run. It leaves us on Friday and lands in your bank 2–3 days later.

Problems: text (786) 746-6533

Same day.

What a job pays

Build the job you would actually take. Add-ons and square footage both raise the rate and the scheduled time.

Build a job — see what it pays

Bedrooms

Bathrooms

Square feet

1–999

Add-ons the customer bought — these pay too

You earn

$91.50

2h 50m scheduled

repeat customers pay less — your rate is unchanged

What you bring

You supply everything. Nothing is kept at the property and nothing is provided on site unless the booking notes say so.

Every job

In the car before you leave. No job is done without these.

Vacuum, with a hose attachment
Mop and a bucket
Broom and dustpan
Toilet brush and a scrub brush
Microfibre rags — more than you think
Sponges, non-scratch
Duster
Bin bags, to re-line what you empty
Paper towels
Rubber gloves
A caddy to carry it room to room
Multi-purpose cleaner
Bathroom cleaner and a disinfectant
Degreaser, for the kitchen
Glass cleaner, for mirrors and glass tops
Stainless steel polish, for appliance fronts

Check the booking

Only needed when the job calls for it. The booking tells you which.

Oven cleaner — when inside the oven is on the booking
Grout brush — deep cleans and move-outs
Extendable duster — deep cleans and move-outs, for fans and high fittings
Squeegee — when interior windows are on the booking
Floor cleaner matched to the floor — hardwood is not tile
Laundry detergent — when laundry is on the booking

Worth having

Not required, not chased. They make some jobs much faster.

An old toothbrush, for taps and tracks
A razor blade, for glass and paint spots
Disinfecting wipes
Spare spray bottles
A mask, for heavy or dusty work
Knee pads

Every job — the same twelve steps

Arrival to departure, in three parts. Steps 5–8 are the four rooms — the checklist for each is in The rooms.

Arrive · 1–4

1
Read the booking notes before you start
Access details are in the notes.
2
Clock in at the property
On arrival, not en route.
3
Walk the whole property once
Before touching anything. Note where the loose items are — you tidy them as you clean each room.
4
Before photos taken and uploadedphoto
Every room, from the doorway, before starting. Existing damage: photograph it and tag it Damages.

Clean — the four rooms · 5–8

5
Kitchenphoto
10 checks →
6
Bathroomsphoto
9 checks →
7
Bedroomsphoto
6 checks →
8
Common areasphoto
7 checks →

Wrap up · 9–12

9
After photos taken and uploadedphoto
Same doorway, same angle as the before shot.
10
Before you leavephoto
Lights off · trash out · doors and windows locked.
11
Anything you could not complete
A tick alone records nothing. Text (786) 746-6533 the same day with what was left and why, or note it on the task itself.
12
Clock out

The photo rules — they protect you

Doorway, same angle, every time. Upload inside the step you are on. The customer sees the photos.
Damage photographed at arrival (step 4) is recorded as pre-existing. Damage found later with no photo is attributed to you.
Check uploads before driving away. A failed upload (usually bad signal) shows on the photo task and can be re-added after the checklist is finished.
Clock-out is blocked until the checklist is complete. If the system clocks you out first, finish the checklist anyway.

The rooms — every service, every time

Steps 5–8. Work one room to the end before starting the next, and photograph it before you move on.

Kitchen

10 checks · photo

Counters and backsplash
Sink, drain and faucet polished
Cabinet fronts and handles
Appliance exteriors and handles
Stovetop degreased, grates cleaned
Microwave inside and out
Table and chairs
Rubbish emptied and re-lined
Floors, including the toe-kick
Loose items tidied to clean underneath

Bathrooms

9 checks · photo

Toilet: bowl, seat, lid, hinges, base and behind it
Shower or tub scrubbed
Door tracks and glass
Sink, counter, taps
Mirror streak-free
Cabinet fronts
Rubbish emptied
Floors, including behind the toilet
Loose items tidied to clean underneath

Bedrooms

6 checks · photo

Beds made — linens changed if a fresh set is out
Reachable surfaces dusted, incl. sills and headboard
Mirrors
Under the bed vacuumed where reachable
Floors vacuumed or mopped
Loose items tidied to clean underneath

Common areas

7 checks · photo

Surfaces dusted, incl. shelves, sills and skirting
Upholstery vacuumed, cushions straightened
Under and behind furniture that moves
Switches, door handles and remotes wiped
Mirrors and glass tops, not window glass
Floors vacuumed and mopped
Loose items tidied to clean underneath

What each service adds

Each one is the one before it, plus more. The four rooms above are in all three.

Standard clean

2h 15mthe core clean

The maintenance clean — everything visible and everything touched.

Deep clean

3h 36m+8 more

Everything in a standard clean, plus what a standard deliberately skips.

Inside cabinets and drawers, where they're empty
Skirting boards and door frames, hand-wiped
Window sills and tracks
Light fixtures and reachable ceiling fans
Vents and extractor covers
Behind and under appliances that move
Grout scrubbed, kitchen and bathrooms
Blinds dusted, not wet-wiped slat by slat

We don't unpack cabinets — full ones are left alone, and we'll tell you which.

Move-in / move-out

4h 36m+5 more

A deep clean on an empty property, plus what an inspection looks for.

Inside every cabinet, drawer and closet — not just the empty ones
Inside the fridge
Inside the oven
The dishwasher filter
Marks off walls where they lift without taking the paint

Inside the oven and fridge are included — landlords check both, so we don't sell them separately here.

The extras — never included on any service

What you earn when one is on the booking. Marked each means the customer can buy several — check the count, and you are paid for every one.

Inside the oven+$17.50 each
Already included on a move-in / move-out — not sold, and not paid, there.
Inside the fridge+$17.50 each
Already included on a move-in / move-out — not sold, and not paid, there.
Interior windows+$22.50
Laundry(per load)+$12.50 each
Restock paper goods(you supply them)+$10
Heavy pet hair+$12.50
Turnover reset(Airbnb / rental)+$30
- Used linens and towels stripped and bagged
- Beds made up with the fresh set you provide, staged to your standard
- Dishwasher emptied, no dishes left anywhere
- Anything missing, broken or left behind reported the same day

Service = outside, behind, underneath. Extra = inside.

Extras are done only if they are on the booking. Each one adds to the job's flat rate. Ovens, fridges and laundry loads are counted — a booking can say 3 fridges, and you are paid for 3. Never do one free — text us; we add it and charge it, or tell you to skip it.
Turnover linens: changing is included, washing is the Laundry extra. If Laundry is on the booking, start the wash first so it runs while you clean.
Move-outs are inspected — a deposit depends on the result. Oven and fridge are usually on the booking; if missing and clearly needed, text before starting.
Booking looks wrong — size, condition, missing extra: text before starting. Never absorb it.
Re-Clean: free return visit. Fix what the job note names first and photograph it, then re-check the rest.

The lines

Never	Instead
Take a card number · quote a price · handle a complaint	Text us
Do an extra that is not on the booking	Text us before you start
Work in unsafe conditions	Stop. Text us
Ladder past a two-step · roofs, gutters, exteriors · heavy furniture alone · biohazard, mould, pests	Leave it. Note it

Removed on the first offence — no warning.

No photos, no proof, no defence.

Photos not taken · A problem hidden from us · No-show with no message · Taking a Vassal customer privately

Questions: text (786) 746-6533 before starting.