Privacy Policy

The short version

We collect what we need to clean your home and pay our cleaners, and nothing else. We do not sell your information, we do not share it for advertising, and this website runs no analytics, no advertising pixels, and no tracking cookies.

What we collect

Customers: your name, email, phone, service address, access instructions, booking history, and anything you tell us about your property. This is collected through our booking system when you book.

Payment: card payments are handled by our payment provider. We receive confirmation that a payment succeeded and the last digits of the card — never the full number.

Cleaners and applicants: name, contact details, work history, service area, transportation, and background-check results. If you sign our contractor agreement, we record your typed name, the date and time, the version you signed, and the IP address you signed from — that record is what makes the signature verifiable.

Business contacts: if you're a host, property manager, or realtor we've spoken with, we keep your name, company, contact details, and notes about our conversations.

Cookies

This website sets no advertising or analytics cookies. The only cookie we set is a session cookie that keeps our own staff logged in to our internal dashboard — it does nothing on the public site.

Our booking system runs on its own domain and sets its own cookies. It shows its own cookie notice, where you can opt out of anything non-essential.

Who we share it with

The cleaner assigned to your job, who needs your address, access instructions, and any special notes in order to do the work. They are contractually bound to keep that confidential.

Our service providers: the booking and scheduling platform that runs our bookings, our payment processor, our website host, and our background-check provider for applicants. Each receives only what it needs to do its job.

Anyone else only if the law requires it, or if we ever sell or transfer the business — in which case your information would move with it under the same terms.

We never sell your information, and we never share it with advertisers.

Text messages

If you give us your phone number we may text you about your booking — confirmations, arrival windows, and changes. Reply STOP to any message to opt out of texts. We don't send marketing texts to people who haven't asked for them.

How long we keep it

Booking and payment records are kept as long as we need them for accounting and tax purposes. Signed contractor agreements are kept for the life of the working relationship and afterward, since that's the point of having them. Everything else we delete once it no longer serves a purpose.

Your choices

Email team@vassal.llc to see what we hold about you, correct it, or ask us to delete it. We'll respond within 30 days. Some records — completed bookings, tax records, signed agreements — we may need to keep even after a deletion request, and we'll tell you if that applies.

Security

Access to customer and cleaner information is limited to people who need it. Our systems require login, and payment details never touch our own servers.

Children

Our services are for adults. We don't knowingly collect information from anyone under 18, and cleaners must be 18 or older.

Changes and contact

If this policy changes we'll update the date at the top of the page. Questions about any of it: team@vassal.llc or (561) 398-6167 — Vassal LLC, Coral Gables, Florida.