Terms of Service

Who we are

Vassal is a cleaning service operating in Coral Gables and the greater Miami area, run by Vassal LLC, a Florida limited liability company. You can reach us at team@vassal.llc or (561) 398-6167.

What we do

We arrange residential and short-term-rental turnover cleaning. The cleaning itself is performed by vetted independent contractors, not by our employees. We select them, set the standard and the checklist, schedule the work, and stand behind the result.

Booking and scheduling

Bookings are made through our booking system. When you book you'll see the service, the price, and the time window before you confirm. We'll confirm your booking and tell you if anything changes.

Give us accurate access details — entry codes, lockbox, parking, pets, and anything a cleaner needs to know. If a cleaner cannot get in, or the property differs materially from what was booked, we may have to reschedule and a fee may apply.

Prices and payment

The price shown when you book is the price for the scope described. If the actual job is substantially larger or dirtier than what was booked, we'll contact you before doing extra work — we won't surprise you with a bigger bill.

Payment is processed by our payment provider. We never see or store your full card number. Recurring bookings are charged on the schedule shown when you book.

Cancellations and rescheduling

You can cancel or reschedule through your account or by contacting us. The cancellation window and any late-cancellation fee are shown during booking and in your confirmation — those terms apply to your booking.

If something isn't right

Tell us within 24 hours of the clean and we'll make it right, normally by sending someone back to correct it at no charge. We'd rather fix it than argue about it.

Damage and liability

Accidents are rare but possible. Report any damage within 24 hours of the clean so we can investigate while the facts are fresh. We are not responsible for pre-existing damage, normal wear, or items that were already loose, unstable, or improperly mounted.

Please put away cash, jewelry, and irreplaceable items before a clean. To the fullest extent Florida law allows, our total liability for any claim connected to a booking is limited to the amount you paid for that booking.

What we don't clean

For safety reasons our cleaners do not handle biohazards, human or animal waste beyond normal bathroom and litter cleaning, mold remediation, pest infestations, hoarding conditions, or anything requiring a ladder above standard reach. We'll tell you promptly if a job turns out to be one of these.

Treating cleaners well

Our cleaners are independent professionals. We ask that properties be safe to work in and that cleaners be treated respectfully. We may decline or end service where that isn't the case.

Hiring our cleaners directly

Cleaners are introduced to you through us. Please don't hire a cleaner you met through Vassal for private work outside the platform while they're working with us and for twelve months afterward.

Governing law

These terms are governed by the laws of the State of Florida. If any part is unenforceable, the rest still applies.

Changes

We may update these terms. The date at the top of this page shows when they last changed, and the version in effect when you book is the one that applies to that booking.